Helpful answers before and after you connect
Browse our frequently asked questions for practical information about choosing a package, checking coverage, requesting a connection, installation, account services, and technical support.
Frequently Asked Questions
Answers to common internet service questions.
Select a question below to view the answer.
What internet speed do I need?
The right speed depends on how many people and devices share the connection and what they do online. Browsing and messaging need less capacity than multiple video streams, large downloads, cloud work, or several simultaneous video calls. Compare the available plans and contact the team if you need help estimating your household or business usage.
How long does installation take?
Installation time depends on coverage, address-level serviceability, technician scheduling, and the work required at your location. After your connection request is reviewed, the team can confirm the next available installation steps and expected timing.
Is a Wi-Fi router included?
Router availability, model, pricing, and installation terms can vary by package or current offer. Confirm the equipment included with your selected plan before placing an order.
Can I upgrade my package later?
Package changes are generally handled through the customer or support team and depend on the plans currently available at your location. Contact support with your account details and the package you want to move to.
How can I pay my monthly bill?
Use the official payment methods published by the ISP. If an online Pay Bill link is configured, you can access it from the website header or footer. Contact the support team if you need help confirming an approved payment method.
What should I do if my internet stops working?
First check that your router and network equipment have power and that cables are connected securely. If the issue continues, contact the configured support channel and describe what you are seeing so the team can guide you through the next troubleshooting steps.
Do you provide public or static IP addresses?
Public or static IP availability depends on the service type and current commercial policy. If your business, hosted service, VPN, or remote-access setup requires a specific addressing arrangement, discuss the requirement with the business team before ordering.
How do I contact technical support?
Use the support phone, email, or support portal displayed on this website. These contact details are managed centrally so customers can use the current official support channels.
Need More Help?
Could not find the answer you need?
Contact our support team using the channels configured for customer assistance.
Support hours: 24/7 Technical Support